I just had a fabulous experience with a company-- so fabulous in fact that I feel compelled to advertise for them.
Swanson Health Products
Here's why I love them so much: First, I searched the internet high and low to find the products I wanted and they were the only site that had them all in one place. Second, they only charge $4.99 for shipping, regardless of the size of your order. Third, they offer free returns if you are dissatisfied with your product, even if you've used half of it.
Today the much anticipated package was on my doorstep. I noticed it smelled much stronger than I anticipated. When I opened it, I realized the tea tree oil had opened and leaked out creating a small, very oily, very scented mess. I called customer service and a lady with the BEST accent cheerfully answered. (They are based in North Dakota-- she was SERIOUSLY the mom from Bobby's World).
The conversation was all of 2 minutes-- no automated menus to try to get through. The lady just answered, I told her the product had leaked and made a mess. She looked up my order, apologized for the mess, got a replacement sent out to me, and credited my card $5 back for the trouble. (The tea tree oil was only $3.95).
What service! Seriously, I'm gonna order from them again because that was the nicest lady I've ever spoken to.
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2 comments:
AWESOME! I will have to check out what they sale:):) PS HAPPY BIRTHDAY!
Maybe that will make up for all the awful customer service experiences we all get to have in this life! Julie
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